Shipping Policy

Organna XL currently only ships merchandise within the United States. Order shipping rates are based on weight and shipped directly through USPS. Organna XL uses USPS First Class ground shipping as our primary method of shipping as well as USPS flat rate when applicable and USPS Priority / Priority Express upon special request.

Expedited shipping can be purchased at checkout if available for your postal delivery address. Organna XL currently does not offer international shipment. For inquires about international orders, please contact our support team. Additional fees may apply, such as handling fees, return fees, and more. You will be contacted in such cases with alternate options if shipment is returned or requires special needs. Please read our Website Disclaimer to see any additional shipping restrictions we may have. Questions? Contact Us.

Qualifying orders over $99 are eligible for free our Free Shipping Promotion. Some exclusions may apply, read into our Frequently Asked Questions for details. Alaska, Hawaii, and Puerto Rico are part of those exclusions. Expedited shipping is also excluded from our Free Shipping Promotion. Our Free Shipping promotion utilized USPS Ground Transport (2-6 days) as our primary shipping method. Upgrade is available at rates determined by order weight and USPS shipping rates, viewable at checkout.

Quick Help Link

Use our self-service tools , or contact our customer support team during business hours

Issues With

Your Order?

Our Support team is available Monday - Friday from 9am to 6pm PST. Call, email, or live chat with an specialist.

Manage My Past

Orders

Manage past orders. View your tracking. Start a return/replacement strait from your account!

Manage My

Manage, edit your personal or business details for your account. Add additional locations and more.

Missing or Lost

Package

Can't locate a package? If your tracking number says "delivered" and you can't find it, follow the link below.

• 01How do I redeem a promo Code?1. On your Checkout page, you’ll see the option to add a Discount Code. 2. Add the discount code and click on “Apply”. Please note: Discount codes are not applicable to on-sale products or Wholesale prices.
• 02How do I place an order?Just go to our website https://www.organna.com/
• Make sure to click “Enter, I am 18+ “
• Click on “Shop Now”
• It will redirect you to a new page with all our products, Select the product you’d like to purchase.
• If you’d like to order multiple products, click on “add to cart” If not, click on “Buy Now”.
• It will then direct you to the Checkout page.
• Select the shipping option/Delivery Method.
• Add a payment method.
• It will then ask you to review and place the order.

You may also contact our Customer Support for assistance by sending an email to info@organnaxl.com or calling +1 (833) 517-0118 or inquire with our live chat agent by clicking “Chat with us”.

• 03How do I sign up to get a discount on my first purchase? Just scroll down below from our home page and you’ll see the option on the lower right corner. Feel free to add your email address and you should get a discount on your first purchase!
• 04Where do I redeem my Gift Card? Similar to redeeming a promo code, when you're at the checkout page, you'll find 'Redeem a gift card' located on the right side within the Order Summary section. This option is positioned just below 'Enter a promo code.' Simply click on 'Apply' after selecting it.
• 05Returns & RefundWe will credit one returned unopened product per customer if the received package is postmarked within 30 days from receipt of the order and included with an RMA number obtained from customer service. If within 30 days customers complain about the product, a 30-50% refund may be issued. Refunds will be issued to the customer's credit card within 3 business days. No returns are credited after 30 days from receipt of the order. Any merchandise must be returned at the customer's expense and must have an RMA number marked on it. No returns are credited if they are not accompanied by an RMA number. No refunds will be issued for any used product. You may request an RMA and instructions on how to submit a return by emailing info@organnaxl.com or calling +1 (833) 517-0118. Click here for more information about our Return Policy. Read more about our 60-day policy to see if your purchase qualifies for our hassle-free return.
• 06Returns & Exchange ProcessIn order to start a return or exchange process, you must fill out and submit the form as shown in the picture below.You may find the form through our Return Policy page.You may also contact our Customer Support for assistance by sending an email to info@organnaxl.com calling +1 (833) 517-0118 or inquiring with our live chat agent by clicking “Chat with us”.
• 07How can I track my order?To track your order you may need to sign up using the same information when you placed the order, or if you already have an account with us you may log in. Once you log in, click on the human icon in the upper right corner of the page. Then Click “My Orders”. You should see all the orders you placed in this section and the status of each.If you’re having trouble tracking your order, please feel free to contact our Customer support by sending an email to info@organnaxl.comor calling +1 (833) 517-0118 or inquire with our live chat agent by
• 08Can I still modify my order once it’s placed? If you've placed an order and would like to modify the items, please contact our Customer Care team by emailing info@organnaxl.com or calling +1 (833) 517-0118. If the order has not shipped, we can modify the order to your liking. If the order has shipped, you will then need to follow the return/exchange process.
• 09What should I do if my order arrives incomplete?Document the Issue: Note down what items are missing from your order. It's also helpful to take pictures of the received package and any packing slips or invoices included.
• You may also Contact our Customer Support: Reach out to the provided email (info@organnaxl.com) or

call (+1 (833) 517-0118) immediately. Provide them with your order number and details regarding the missing items. Be clear and concise about what's missing and any other relevant information.

• 10Can I still cancel after placing an order?As long as it’s not yet shipped we would be more than happy to assist you with your concern. You may contact us through the contact support option or by sending an email to (info@organnaxl.com) you may also call us at (+1 (833) 517-0118).
• 11How do I update my shipping address?You may address your shipping address by logging in and clicking the human icon on the upper right corner of the page. It should redirect you to a page that shows the addresses you added and there should be an option for you to edit your address or remove it. You may also edit the personal info in this section. Once you are done filling it out, just click on “Update Address”.
• 12How to Update contact information? You may update your contact information by logging in to your account. Click the human icon on the upper right part of the page and click “My Account”. Fill out the necessary information. You may also update your phone number, full name, and email address.If you need assistance updating your account you may also email us at (info@organnaxl.com) or call us at (+1 (833) 517-0118).

Questions? Contact info@organnaxl.com or call +1 (833) 517-0118.